Performance Measures
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The Municipal Performance Measurement Program (MPMP) is an initiative designed to provide taxpayers with useful information on service delivery and municipalities with a tool to improve those services over time. The program requires municipalities to collect data to measure their performance in 10 core municipal service areas. All relevant and current information, including important updates to the program's requirements and answers to technical questions by service area as asked by municipalities, have been drawn together in a "one-window" format. Performance measurement identifies ways for municipalities to provide high-quality, efficient and effective services and is one of the tools used to assess how well municipalities perform when providing goods and services. These measures are designed to:
The Municipal Performance Measurement Program provides municipalities with a common set of performance measures for some key municipal services. The measures will evolve over time, and new services will be added to the program. Since the year 2000, Ontario municipalities have been able to start measuring their performance and develop a common base of data. The measures assist municipalities in identifying potential areas for improvement |
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Method for Developing Performance Measures:
| Defining the Service Mission | Results |
| What is the service? | Service outputs (efficiency) |
| Who is the client? | Client benefits/impacts (effectiveness) |
| Why is the service needed? | Strategic outcomes (effectiveness) |
All three categories of results are important because together they encompass the concepts of efficiency and effectiveness. Service outputs can be evaluated by efficiency measures that are often expressed as unit costs. Client benefits address effectiveness in terms of quality or benefits from the client or taxpayer’s point of view. Strategic outcomes address effectiveness in terms of the benefits of the program or service over the long term for the entire municipality.
