Citizen Engagement: questions comments concerns

Fire Department - Calling in an Emergency

Do you know what for? You will call 9-1-1 for any life threatening emergencies:

•  Any structural fire

•  Vehicle Fires

•  Motor Vehicle Accidents

•  Any type of water rescue

•  Electrocutions

•  Industrial Accidents


Using 9-1-1 in the District of Muskoka

How does it work and where does my call go?

The 9-1-1 emergency telephone systems are in place in the District of Muskoka, to assist citizens with Police, Ambulance or Fire Emergencies. It should be realized that non-emergency calls to the 9-1-1 systems could create delays in handling other very serious emergencies that require immediate attention. The following are some general guidelines for the proper use of the 9-1-1 systems for Fire emergencies in the Township of Lake of Bays.

Please do not call 9-1-1 for non-emergency situations!
Instead call our non-emergency number, which is (705) 789-5201 during business hours

Examples of non-emergency situations are:

• Open Air Burning Complaints

• General Information

Remember, these are general guidelines, but if there is any doubt, do not hesitate to call 9-1-1.

What happens when you call the 911 Communication Centre?

When you request an emergency service using 9-1-1, the following procedures are put into place:

A Call Taker will receive your call and ask you Police, Fire, Ambulance?

When you identify your call as a Fire emergency it is automatically transferred to the Fire & Emergency Services Dispatch Center. The dispatcher will electronically receive the address and telephone number of the telephone you are calling from. Therefore, it is important to state if you are calling from someone else's phone or a different location from the emergency. If you are in a situation that you can't speak, the address that appeared on the 9-1-1 screen will be the one that the fire services will be responding to. Therefore, take the time to find out your correct address and make sure that your telephone company has it listed correctly. Remember seconds count in an emergency; we want to reach your home or location of emergency without guessing where you live.

Information the Dispatcher Needs to Know

  • What is the emergency?
  • Verifies and asks where is the emergency? In addition to your address, helpful information would include major intersections or cross streets that are near to you. Any identification name for your building or landmarks.
  • Who needs the help? This might include the number of people/Age/Medical history
  • Is anyone trapped?
  • Is anyone still in the building?

As mentioned above, the dispatcher for complete accuracy will verify the address again.

Try to remain calm and give direct answers to all the questions asked. Speak slowly and clearly. You will be asked additional questions so the dispatcher can send the right type of help. All questions are important.

NOTE: Wait for the fire dispatcher to hang up before you do.

Key Points That You Can Use To Help Before The Fire Service Arrives

  1. Assure everyone that help is on the way
  2. Keep the phone line clear after the 9-1-1 call has been made
  3. Direct someone to wait out front to meet the firefighters and lead the way
  4. Wave a flashlight or turn on flashers of a car or a porch light if it's dark or visibility is poor
  5. Secure Pets, especially dogs, in a separate area
  6. Have a visible address number, easily readable from the street.
  7. In Case of a fire or carbon Monoxide alarm exit the building and immediately and await arrival of the fire service

To best view this website, please use Mozilla Firefox, Internet Explorer 9 or Google Chrome 

iCompass Technologies Inc.