Citizen Engagement: questions comments concerns

Performance Measures


The Municipal Performance Measurement Program (MPMP) is an initiative designed to provide taxpayers with useful information on service delivery and municipalities with a tool to improve those services over time. The program requires municipalities to collect data to measure their performance in 10 core municipal service areas. All relevant and current information, including important updates to the program's requirements and answers to technical questions by service area as asked by  municipalities, have been drawn together in a "one-window" format. 

Performance measurement identifies ways for municipalities to provide high-quality, efficient and effective services and is one of the tools used to assess how well municipalities perform when providing goods and services.  These measures are designed to:

  • measure the efficiency and effectiveness of municipal services
  • strengthen municipal accountability to taxpayers
  • monitor ongoing performance
  • evaluate past performance
  • produce information useful to municipalities so informed decisions can be made to improve local services
  • provide information for future planning
  • encourage municipalities to share best practices

The Municipal Performance Measurement Program provides municipalities with a common set of performance measures for some key municipal services. The measures will evolve over time, and new services will be added to the program. Since the year 2000, Ontario municipalities have been able to start measuring their performance and develop a common base of data. The measures assist municipalities in identifying potential areas for improvement
and best practices to emulate. The goal of local government, on behalf of taxpayers, should be to find an optimal balance between efficiency and effectiveness in the delivery of local services.

Performance Measures












Method for Developing Performance Measures:


Defining the Service Mission Results
What is the service? Service outputs (efficiency)
Who is the client? Client benefits/impacts (effectiveness)
Why is the service needed? Strategic outcomes (effectiveness)







All three categories of results are important because together they encompass the concepts of efficiency and effectiveness. Service outputs can be evaluated by efficiency measures that are often expressed as unit  costs. Client benefits address effectiveness in terms of quality or benefits  from the client or taxpayer’s point of view. Strategic outcomes address effectiveness in terms of the benefits of the program or service over the long term for the entire municipality.

To best view this website, please use Mozilla Firefox, Internet Explorer 9 or Google Chrome 

iCompass Technologies Inc.