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The
Municipal Performance Measurement Program (MPMP) is an
initiative designed to provide taxpayers with useful
information on
service delivery and municipalities with a
tool to improve those services over time.
The program requires municipalities
to collect data to measure their performance in 10
core municipal service areas. All relevant and current
information, including important updates to the program's requirements and answers to technical questions by service
area as asked by municipalities, have been drawn together
in a "one-window" format.
Performance measurement identifies
ways for municipalities to provide high-quality, efficient
and effective services and is one of the tools used to
assess how well municipalities perform when providing
goods and services.
These measures are designed to:
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measure
the efficiency and effectiveness of municipal services
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strengthen
municipal accountability to taxpayers
-
monitor
ongoing performance
-
evaluate
past performance
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produce
information useful to municipalities so informed
decisions can be made to improve local services
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provide
information for future planning
-
encourage
municipalities to share best practices
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The
Municipal Performance Measurement Program provides
municipalities with a common set of performance measures for
some key municipal services. The measures will evolve over time,
and new services will be added to the program. Since the year
2000,
Ontario
municipalities have been able to start measuring their
performance and develop a common base of data. The measures
assist municipalities in identifying potential areas for
improvement
and best practices to emulate.
The goal of local government, on behalf
of taxpayers, should be to find an optimal balance between
efficiency and effectiveness in the delivery of local services.
Method for Developing Performance Measures
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Defining
the Service Mission
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Results
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What
is the service?
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Service
outputs (efficiency)
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Who
is the client?
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Client
benefits/impacts (effectiveness)
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Why
is the service needed?
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Strategic
outcomes (effectiveness)
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All
three categories of results are important because together they
encompass the concepts of efficiency and effectiveness. Service
outputs can be evaluated by efficiency measures that are often
expressed as unit costs. Client benefits address effectiveness
in terms of quality or benefits
from the client or taxpayer’s
point of view. Strategic outcomes address effectiveness in terms
of the benefits of the program or service over the long
term for
the entire municipality
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