Emergency Services

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In case of emergency dial 9-1-1

Calling 9-1-1 in an Emergency

Call 9-1-1 in the event of a life threatening emergency

  • Structural fire
  • Vehicle fire
  • Motor vehicle accident
  • Water rescue emergency
  • Electrocution
  • Industrial accident

Please do not call 9-1-1 for non-emergency situations

For general information or to submit an open air burning complaint call our non-emergency number during business hours: 705-789-5201

These are general guidelines – if in doubt, call 9-1-1.

What happens when you call the 9-1-1 Communication Centre?

  • A dispatcher will ask: Police, Fire, or Ambulance?
  • Calls identified as a fire emergency are automatically transferred to the Fire & Emergency Services Dispatch Center.
  • The dispatcher electronically receives the address and telephone number of the telephone you are calling from. It is important to state if you are calling from someone else's phone or a different location from the emergency.
  • If you cannot speak, fire services will respond to the address that appears electronically. Take the time to verify your address and ensure your phone provider has a correct listing.
  • Seconds count in an emergency, so help us take the guess-work out of finding you.
  • Remain calm and give direct answers to all questions. Speak slowly and clearly. You will be asked additional questions so the dispatcher can send the right type of help. All questions are important.
  • NOTE: Wait for the fire dispatcher to hang up before you do.

What you can do until the fire services arrives:

  • Assure everyone that help is on the way.
  • Keep the phone line clear after making the 9-1-1 call.
  • Direct someone to wait out front to meet the firefighters and lead the way. Wave a flashlight or turn on flashers of a car or a porch light if it's dark or visibility is poor.
  • Secure Pets, especially dogs, in a separate area.
  • Have a visible address number, easily readable from the street.
  • In case of a fire or carbon Monoxide alarm, exit the building immediately and await arrival of the fire service.

Fire services

The Huntsville/Lake of Bays Fire department is committed to making our community safer through public education, fire suppression and rescue duties.

Emergency Management

The Township of the Lake of Bays has an Emergency Response Plan in place to help deal with all types of emergencies. The Township's Community Emergency Management Committee develops and implements the emergency management program including the preparation and maintenance of the Emergency Response Plan which includes a Public Awareness and Education Strategic Plan.

VOYENT ALERT! (NEW! Download it from your Device's App Store)

 #AlertMuskoka - Voyent Alert!

#AlertMuskoka Logo

In times of crisis it is important that residents have access to trusted, timely and accurate information to ensure their own safety and that of their family and loved ones. The Muskoka Emergency Response Committee (MERC) has chosen Voyent Alert! as the communication service provider for these kinds of events.

By downloading the Voyent Alert! app and registering, residents and visitors can select to receive notifications from a wide variety of communication channels including mobile apps, text/SMS alerting, email or voice calling.

The system will also allow you to create and track multiple locations such as “Kids School”, “Work”, “Cottage” or “Mom’s House”.   Any event or communication related to your tracked locations will be forwarded to you along your preferred communication channel(s).   Smart alerting capabilities ensure that you will only get notified when a communication is relevant to you or one of the locations you are tracking.

 How to Register:

Register for Voyent Alert!Registration for the service is FREE, simple and totally anonymous.

For Mobile App Alerts: Download and install the Voyent Alert! app from the Apple or Google Play app stores.

For Email, Text Message or Voice Call Alerts: Register online or visit https://voyent-alert.com/ca/community/#registration 

 

 

 

Privacy and Options for Unsubscribing: 

Registration is anonymous, and no information volunteered or derived is shared or used for marketing or data harvesting purposes. Locational information from your tracked locations is only used to determine its proximity to an alert event and to provide critical context within the communications (such as distance and direction). 

For more information, you can check out the FAQ and the Voyent Alert Privacy Policy.  Both mobile applications and web-based accounts provide access to an unsubscribe feature accessed via the menu icon on the top right of the screen/page. If the service isn’t working out simply click on the “Unsubscribe” button and you won’t be hearing from us again.

Water Test Kits

Water test kits can be picked up at our local health unit branch located at 34 Chaffey Street, Huntsville. Please contact the Simcoe District Muskoka Health Unit - Huntsville Branch for more information at 705-789-8813. 

Emergency Preparedness Resources

 Notices, Alerts and Weather Forecasts
 Keep informed! Sign up for emergency notifications:

Power Outages:

Weather and Flood Forecasts:

Travel Information:

 What You Can Do To Be Prepared
 Everyone has a role to play in being prepared for emergencies. Emergency planning and preparation starts with you:

72 Hours logo asking is your family prepared

 

Get Prepared includes resources prepared by the Federal Department of Public Safety and Emergency Preparedness. Emergency Management Ontario also provides information for seniorschildren and pets.

For additional tips, visit the Simcoe Muskoka District Health Unit.

 How to Prepare Yourself for Specific Emergencies
 How to Prepare for Weather Events
Ministry, Health & External Links

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