Emergency Services

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In case of emergency dial 9-1-1

Calling 9-1-1 in an Emergency

Call 9-1-1 in the event of a life threatening emergency

  • Structural fire
  • Vehicle fire
  • Motor vehicle accident
  • Water rescue emergency
  • Electrocution
  • Industrial accident

Please do not call 9-1-1 for non-emergency situations

For general information or to submit an open air burning complaint call our non-emergency number during business hours: 705-789-5201

These are general guidelines – if in doubt, call 9-1-1.

What happens when you call the 9-1-1 Communication Centre?

  • A dispatcher will ask: Police, Fire, or Ambulance?
  • Calls identified as a fire emergency are automatically transferred to the Fire & Emergency Services Dispatch Center.
  • The dispatcher electronically receives the address and telephone number of the telephone you are calling from. It is important to state if you are calling from someone else's phone or a different location from the emergency.
  • If you cannot speak, fire services will respond to the address that appears electronically. Take the time to verify your address and ensure your phone provider has a correct listing.
  • Seconds count in an emergency, so help us take the guess-work out of finding you.
  • Remain calm and give direct answers to all questions. Speak slowly and clearly. You will be asked additional questions so the dispatcher can send the right type of help. All questions are important.
  • NOTE: Wait for the fire dispatcher to hang up before you do.

What you can do until the fire services arrives:

  • Assure everyone that help is on the way.
  • Keep the phone line clear after making the 9-1-1 call.
  • Direct someone to wait out front to meet the firefighters and lead the way. Wave a flashlight or turn on flashers of a car or a porch light if it's dark or visibility is poor.
  • Secure Pets, especially dogs, in a separate area.
  • Have a visible address number, easily readable from the street.
  • In case of a fire or carbon Monoxide alarm, exit the building immediately and await arrival of the fire service.

Fire services

The Lake of Bays Fire department is committed to making our community safer through public education, fire suppression and rescue duties.

Emergency Management

The Township of the Lake of Bays has an Emergency Response Plan in place to help deal with all types of emergencies. The Township's Community Emergency Management Committee develops and implements the emergency management program including the preparation and maintenance of the Emergency Response Plan which includes a Public Awareness and Education Strategic Plan.


(January 16, 2019) The District Municipality of Muskoka has issued their Extreme Weather information, which includes processes for Emergency Shelter, Food, and Clothing. 


Emergency Preparedness Resources

Notices, Alerts and Weather Forecasts

Keep informed! Sign up for emergency notifications:

Power Outages:

Weather and Flood Forecasts:

Travel Information:

What You Can Do To Be Prepared

Everyone has a role to play in being prepared for emergencies. Emergency planning and preparation starts with you:

72 Hours logo asking is your family prepared


Get Prepared includes resources prepared by the Federal Department of Public Safety and Emergency Preparedness. Emergency Management Ontario also provides information for seniors, children and pets.

For additional tips, visit the Simcoe Muskoka District Health Unit.

How to Prepare for Specific Emergencies

How to Prepare for Weather Events

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